Application of the STAT model for demand management to reduce specialist clinic waiting times: protocol for the WaitLESS stepped wedge cluster randomised controlled trial.

Researchers have published a protocol for the WaitLESS trial, a stepped wedge cluster randomised controlled trial testing the STAT (Specific Timely Appointments for Triage) model as a demand management strategy to shorten waiting times at specialist clinics, which include physical therapy services. The study aims to evaluate whether implementing STAT can reduce the backlog of patients awaiting outpatient appointments. Findings could have practical implications for PT clinic managers and health systems seeking evidence-based approaches to optimise patient flow and access.

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